Refund policy

1. The window

Refund requests must be opened within 60 calendar days of the delivery date recorded by the carrier. Delivery date, not order date, is the start of the clock. Requests opened after day 60 fall outside this policy, although the desk will still read them.

2. Condition of the returned goods

All bottles from the order must be returned, opened or unopened, full or empty. There is no condition requirement beyond that. Partial returns are not eligible: if you ordered six bottles, six bottles come back, including the empties.

3. Opening a request

Email [email protected] with the order number. A return authorisation number and the returns address are issued by reply, normally the same business day. Parcels received without an RA number written on the outside can take considerably longer to match to an order.

4. Return shipping

Return postage is the customer's responsibility and is not reimbursed. A tracked service is strongly recommended, because a parcel that cannot be shown to have arrived cannot be refunded. Risk of loss in transit sits with the sender.

5. What is refunded

The purchase price of the product is refunded in full. The original outbound shipping charge, where one was paid on the two bottle pack, is not refunded. Return postage is not refunded. Those are the only two exclusions.

6. Timing

Refunds are released to the original payment method within five business days of the return arriving at the returns desk. Card issuers typically post the credit two to five business days after release. A confirmation email is sent when the refund leaves us.

7. One claim per household

The guarantee may be used once per household, identified by name, delivery address and payment instrument. Subsequent orders remain covered by the standard consumer protections that apply to any purchase, and damaged or incorrect shipments are always replaced regardless of this limit.

8. Damaged, incorrect or missing shipments

These are handled outside the guarantee and cost you nothing. Photograph damaged goods and email [email protected]. Replacements ship without a return being required. Parcels that do not appear within two business days of a delivered scan are reshipped at our expense.

9. Chargebacks

If you open a card dispute before contacting us, the refund process is suspended until the dispute is resolved by your bank, because we cannot refund the same transaction twice. Writing to the desk first is faster in almost every case.

10. Purchases made elsewhere

This policy covers orders placed on ironpulse-x.com only. Product bought from a marketplace listing, a reseller or any third party is outside it, because we never processed the payment. See the verification page for why that distinction exists.

11. Contact for this policy

Ridgeforge Wellness Group, LLC, 1140 West Bannock Street, Suite 305, Boise, ID 83702. [email protected], +1 (208) 471-6390, Monday to Friday, 8:00am to 6:00pm Mountain Time.

Last updated: July 2026